Your company will send you an email that will include the Web Address, your Login ID, and your Password for their company's FileTrac system (see below). This email will be sent to the email address that is listed as your primary email address in their system. (Be sure to check your spam/junk folder if it does not appear in your inbox or contact an Admin from your company and have them resend credentials to you.)
Click on the link from the email or enter the Web Address into your browser's address bar. On the Welcome screen, enter the LoginID and Password as it is displayed in the email for that company's system.
*If you work for multiple companies, you will have a separate account for each company. Keep a list of each company, along with the associated FileTrac Web address, your credentials, and your primary contact email address for each account.
If you did not receive an email from your company with your login credentials and/or do not recall your loginID, please contact an Admin from your company and have them send new credentials to you from your user profile page. Again, be sure to check your junk/spam folder if the email does not appear in your inbox.
On the 'Welcome' page, enter the loginID that was provided to you in the email in the field titled "Username or email address".
***IMPORTANT Note: Do NOT enter your email address if your email address is not listed as your LoginID.
In order to complete the login process, you will need to download either the Auth0 Guardian App or Google Authenticator App to your phone to receive Verification Codes. Verification Codes are used to verify your identity when logging in to the FileTrac System.
Please click on one of the below links for further instructions on how to download and verify your identity:
Auth0 Guardian App Setup Instructions : FileTrac Support (freshdesk.com)
Google Authenticator App Setup Instructions : FileTrac Support (freshdesk.com)
*IMPORTANT Note: Email verification will only be an option after you have already established the connection with one of the above apps. Please click on the below link for further instructions on verifying your login via email:
Email Verification Setup : FileTrac Support (freshdesk.com)
The following short video will demonstrate how to log in to the FileTrac system using the Auth0 Guardian App.
*Verifying your identity via phone (text or voice call) is no longer available. You will need to download the Guardian Auth0 or Google Authenticator app.
If you recently changed phones, or your account is requesting for you to enter your "Recovery Code", please submit a ticket to have your MFA reset so that your account(s) can properly link to your new phone.
*Resetting your MFA does not reset your LoginID/Password, it only resets the method by which you receive your 6-digit verification code.
If you need to reset your password, please click on the following link for step-by-step instructions: