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Error Message "Your Account has been blocked after multiple consecutive login attempts"

The error message "Your Account has been blocked after multiple consecutive login attempts" is caused due to the following:

  • The user has entered the incorrect LoginID too many times
  • The user has entered the incorrect Password too many times
  • The user is using the incorrect FileTrac URL for the company they are attempting to log in for

To clear the "block" from the account, submit a ticket requesting for the account to be unblocked.  Provide the company in which the user is attempting to log in for and the user's LoginID.  

When a user receives an error regarding an 'incorrect LoginID/password', they will need to review the instructions in the below link:

Incorrect LoginID/Password; Resetting Password : FileTrac Support (freshdesk.com)



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