The error message "Your Account has been blocked after multiple consecutive login attempts" is caused due to the following:
- The user has entered the incorrect LoginID too many times
- The user has entered the incorrect Password too many times
- The user is using the incorrect FileTrac URL for the company they are attempting to log in for
To clear the "block" from the account, submit a ticket requesting for the account to be unblocked. Provide the company in which the user is attempting to log in for and the user's LoginID.
When a user receives an error regarding an 'incorrect LoginID/password', they will need to review the instructions in the below link:
Incorrect LoginID/Password; Resetting Password : FileTrac Support (freshdesk.com)