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With FT2020, FileTrac users are able to utilize the Mailgun feature to send emails using their customer domain.  Mailgun allows for emails to seamlessly be delivered from the customer's domain by utilizing opportunistic encryption.  This means that if an email system accepts encrypted email, the email will be sent encrypted through TLS 1.2.  If the receiving email system does not accept encryption, the email will be sent without encryption.    

When a user is not sending from the customer's domain, then the system will generate the email from a default email address under the domain and state the following: 

(claims@yourdomain.com) sent on behalf of Bob Smith (bob@mail.com). 

The first line of the email body will state: 

"This email was generated by the FileTrac Claims Management System on behalf of (User's Email) with (Your Company name). All replies will be sent directly to (User's Email)."

This change in email management does require that your IT department make changes to your DNS (Domain Name System) records.  If you would like to take advantage of the Mailgun feature, please submit a ticket to request the DNS records needed for your domain.  You will need to provide your domain, as well as a default sending address for non-domain emails.       

*The email domain is the web address that comes after the @ symbol in an email address.  For example, in JohnDoe@company.com, "company.com" is the email domain.  

When a user submits an email from within FileTrac:

1. Mailgun sends the email to the appropriate recipient(s) as addressed

2. If the user sending the email has an address associated with that company's domain, this address will be displayed to the recipient as the sender address.

3. If the user has an email address associated that doesn't belong to the company's domain, the recipient will instead see the sender address as the specified generic address for your system (ex claims@yourcompany.com)

4. When the recipient responds to the email, their response will be routed to the original user's email address, whether or not it belongs to the company domain or not.

To expand on #4: Suppose a user with address user@gmail.com sends an address to bob@ymail.com through the FileTrac system. Bob would see the sender address as claims@yourcompany.com.  When Bob responds to the email, the response is actually sent to user@gmail.com - it is NOT sent to claims@yourcompany.com.

For more information regarding Mailgun, please click on the below link:

SPF Records: What To Know As A Sender | Mailgun 


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