With FT2020, FileTrac users are able to utilize the Mailgun feature to send emails using customer domains. The email domain is the web address that comes after the @ symbol in an email address. For example, in JohnDoe@company.com, "company.com" is the email domain.
The Mailgun feature allows all emails to seamlessly be delivered from the domained user, and decreases the likelihood of emails being filtered to a recipients spam/junk folder. When the user is not sending from the customers domain, then the system will generate the email from a default email address under the domain and state the following:
The first line of the email body will state:
"This email was generated by the FileTrac Claims Management System on behalf of (User's Email) with (Your Company name). All replies will be sent directly to (User's Email)."
This change in email management does require that your IT department make changes to your DNS (Domain Name System) records. If you would like to take advantage of the Mailgun feature, please submit a ticket to request the DNS records needed for your domain. You will need to provide your domain, as well as a default sending address for non-domain emails.
For more information regarding Mailgun, please click on the below link: