Through feedback from customers, review of industry standards, and in-depth review of system capabilities, FileTrac is changing what actions can be taken on a closed file.
The first action that has been modified is the ability to add or edit timelog entries on a closed file. Moving forward, the user will need to reopen the file to add or edit timelog entries. This will prevent logging work on closed files after all actions on a specific file have been completed.
Below is a screenshot of the notification a user will see when attempting to modify time on a closed file.
Please click the link to Time & Expenses support document for additional detail for adding or editing charges on a claim:
Time & Expenses - How to Add These Charges to a Claim : FileTrac Support (freshdesk.com)
This document will continue to be updated as we continue to examine actions that will or will not be available to a user on a closed file.